Privacy Policy

Effective date: September 2, 2026

1. Introduction

Wavefront Studio LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit wavefrontstudiollc.com or use our services.

2. Information We Collect

We may collect the following types of information: your name, email address, phone number, and company name when you submit a contact form, request a consultation, or send us an enquiry. We also collect technical data such as your IP address, browser type, device information, pages visited, and time spent on our website through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to respond to your enquiries and provide requested services, communicate with you about projects, proposals, and updates, improve our website performance and user experience, send occasional marketing communications (only with your consent), and comply with legal obligations.

4. Information Sharing

We do not sell, rent, or trade your personal information to any third parties. We may share your information with trusted service providers who help us operate our website and deliver our services (such as hosting providers, analytics tools, and email platforms). These providers are bound by confidentiality agreements and are only permitted to use your data as necessary to perform their services.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for 24 months after your account is closed, after which it is deleted. Where the law requires us to keep particular records for longer, we retain only those records for the period required. When your data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal data, opt out of marketing communications at any time, and lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at the details below. To delete data held in our software applications there are three routes, set out in full in section 13 under “Deleting your data”: disconnect a single service in the application’s settings, delete your account in account settings, or email us at info@wavefrontstudiollc.com with the subject line “Data deletion request”. We action deletion requests within 30 days.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take immediate steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

11. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at:

Wavefront Studio LLC Email: info@wavefrontstudiollc.com Phone: +1 (941) 415-2595

12. SMS / Text Message Communications

Consent to receive text messages. By providing your mobile phone number to Wavefront Studio LLC through our website contact forms, consultation or quote requests, sign-up and subscribe forms, written agreements, or by texting us directly, and by checking the SMS opt-in box where one is offered, you agree to receive text (SMS/MMS) messages from us at that number. Consent to receive marketing text messages is not a condition of purchasing any product or service from us. Your consent is specific to the number you provide and can be withdrawn at any time.

Types of messages we send. If you opt in, you may receive the following types of text messages from Wavefront Studio LLC:

• Marketing and promotional messages – special offers, discounts, package pricing, newly launched services, and seasonal or limited-time promotions.
• Event and webinar messages – invitations, registration confirmations, and reminders for webinars, demos, workshops, and live sessions.
• Newsletter and content messages – digital marketing tips, blog posts, case studies, portfolio launches, and company news and announcements.
• Project and account messages – project status updates, proposal and deliverable notifications, consultation and appointment confirmations, reschedules and reminders, invoice and billing reminders, and replies to customer service enquiries.

Message frequency. Message frequency varies. Marketing and newsletter messages are generally sent no more than a few times per month. Project, account, and appointment messages are sent as needed based on your active work with us.

Message and data rates. Message and data rates may apply. These charges come from your mobile carrier and are your responsibility. Please check your mobile plan for details.

How to opt out. You may opt out of text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send you a single confirmation message and will not send you further marketing text messages unless you opt in again. You may also opt out by emailing info@wavefrontstudiollc.com or calling +1 (941) 415-2595.

How to get help. Reply HELP to any message for assistance, or contact us at info@wavefrontstudiollc.com or +1 (941) 415-2595.

Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your wireless service provider and is not guaranteed. Text messaging is available on most major U.S. wireless carriers, and carrier support may change without notice.

Your mobile information is never sold or shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services – such as our SMS and email delivery platform (Intuit Mailchimp) and our customer service tools – is permitted solely so that we can deliver the messages you have requested. All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your mobile number and SMS consent record are stored securely and used only for the purposes described in this section.

13. Our Software Applications and Connected Accounts

This section applies specifically to the software applications operated by Wavefront Studio LLC, rather than to this website. Those applications are:

• Wavefront Studio (wavefrontstudiostaff.com) — a platform for capturing customer enquiries from client websites, managing them through a sales pipeline, scheduling and messaging, and publishing to social media accounts
• Resin Rock Pro — captures enquiries across ResinRock Industries’ network of websites and assigns each to the nearest available installer, with quoting and job tracking

Where this section conflicts with the general policy above, this section governs for those applications.

Connecting a third-party account

Our applications let you connect accounts you already hold with other services, so that the application can work with data in those accounts on your behalf. Connecting an account is always your choice.

We never see or store your password for a connected service. You authorise the connection on that service’s own consent screen, and it issues us a revocable access token limited to the permissions shown to you at the time. Disconnecting the service from within our application, or revoking access from the provider’s own settings, ends our access immediately.

The table below lists every service that can be connected and what we access when you connect it. We request the narrowest permissions that will support the features you use.

How we use data from connected accounts

We use it only to deliver the feature you connected the service for — displaying, publishing, scheduling or synchronising the data you asked us to work with — and to provide support when you ask for it.

We do not sell data from connected accounts. We do not share it with advertisers or data brokers. We do not use it to train artificial intelligence or machine learning models. We do not use it for advertising or for any purpose unrelated to the feature you enabled. Our staff do not access it except where you have asked us to help with a specific problem, or where access is necessary for security or to meet a legal obligation.

Google user data: Limited Use

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

Specifically, data obtained from Gmail, Google Calendar, Google Sheets and Google Ads is used only to provide or improve the user-facing features you have enabled; is not transferred to others except as necessary to provide those features, to comply with applicable law, or as part of a merger or acquisition; is not used for advertising; and is not read by humans unless we have your explicit consent, it is necessary for security or to comply with law, or the data has been aggregated and anonymised.

Meta Platform data

Data obtained through Instagram, Facebook Pages or the Meta Marketing API is used solely to provide the features you enabled, is retained only as long as needed for those features, and is deleted on request as described below. We do not transfer it to any data broker or advertising network.

Who we share application data with

We use a small number of providers to operate the applications, each bound by contract to process data only on our instructions:

• Base44 (Wix.com Ltd) — application hosting, database, and user authentication.
• Intuit Mailchimp — transactional and marketing email and SMS delivery.

We also transmit data back to the services you have connected, when you ask us to carry out an action there. We may disclose data where we are legally compelled to do so.

How long we keep application data

Access tokens for a connected service are deleted immediately when you disconnect that service or close your account. Other data associated with your account is retained for 24 months after your account is closed, then deleted. Encrypted backups are purged on a rolling 30-day cycle, after which deleted data is unrecoverable.

Deleting your data

You can remove your data at any time, by any of these routes:

• Disconnect one service — in the application’s settings. Its access token and cached data are deleted immediately.
• Delete your account — in account settings. This removes your account record and all connected-service data.
• Email us at info@wavefrontstudiollc.com with the subject line “Data deletion request”. We action these within 30 days and confirm by reply.

If you connected through Facebook or Instagram, you can also remove our application in your Meta account settings. Meta notifies us automatically, we delete the associated data, and you are given a confirmation code you can use to check the status of that request at our deletion status page.

Security

All connections are encrypted in transit using TLS. Access tokens for connected services are encrypted at rest and are never exposed to your browser or to any client-side code. Access to production systems is limited to personnel who require it and is reviewed periodically.

Contact

Questions about this section, or about data held by our applications, should go to Wavefront Studio LLC, 4363 Independence Ct, Sarasota, FL 34234, United States — info@wavefrontstudiollc.com or +1 (941) 415-2595.